We're here
to help.
Real support from real traders. Find the right channel below — every message gets a personal reply, never a bot.
Select the category that matches your need — you'll reach the right person immediately.
Something not working?
CSV upload errors, PDF parsing failures, analysis bugs, report display issues, or anything that should work but doesn't.
- CSV / PDF upload issues
- Analysis or parsing errors
- Report not loading correctly
- Data display problems
Questions about your plan?
Subscription questions, invoice requests, refunds, plan upgrades or downgrades, and anything related to your payment.
- Subscription & plan changes
- Invoice & receipt requests
- Refund requests
- Upgrade to Founder's Pass
Account access issues?
Login problems, password resets, email changes, account recovery, or requests to delete your account and all data.
- Login or sign-in issues
- Password & email changes
- Account recovery
- Data deletion requests (GDPR)
Shape the product.
Feature requests, new pattern suggestions, broker format requests, UX improvements, or anything you wish Edge Forensics did better.
- Feature & pattern requests
- New broker format support
- UX / workflow improvements
- General product feedback
Let's build together.
Broker integrations, prop firm partnerships, API access, white-label licensing, affiliate programs, and B2B opportunities.
- Broker & platform integrations
- Prop firm partnerships
- API access & white-label
- Affiliate & referral programs
Covering Edge Forensics?
Media inquiries, interview requests, press kit downloads, speaking engagements, and editorial collaboration.
- Media & press inquiries
- Interview requests
- Press kit & assets
- Speaking engagements
Our team monitors every inbox 7 days a week, including weekends. During market hours (6am–5pm ET) we typically reply within minutes. After hours we aim for under 1 hour. If you don't hear back, check your spam folder — then ping us again.